CMHA Kelowna & District is hiring a full time SupportiveHousing Team Lead for our Ellis Place Supportive Housing Program. This positionoffers 37.5 hours per week, with a typical work week of Monday – Friday, 8:00am– 4:00pm. Additional hours outside of regular work may need required to providecoverage, on call or crisis support.WHO IS A SUPPORTIVE HOUSING TEAMLEAD?The Supportive Housing Team Lead (TL) ensures that staff aretrained, supported, and equipped to provide the highest standards of service toprogram participants. TLs foster positive energy, professionalism, creativity,teamwork, and a psychologically healthy and safe workplace. As supportivehousing services operate 24 hours a day, 7 days a week, TLs hold responsibilityfor all staff across all shifts, regardless of schedule. TLs alsoperform key administrative functions, including overseeing staff timemanagement and contributing to program protocol development and implementation.WHAT DOES A SUPPORTIVE HOUSING TEAMLEAD DO?Implements programs to meet pre-establishedgoals and objectives, including determining methods of operating and evaluatingthe programSupervises staff by performing duties such asassigning work, providing feedback, determining training requirements,orienting new staff, and maintaining timekeeping and attendance records as wellas resolve staffing issuesDevelops and fosters a cohesive team environmentthrough regular meetings, activities and ongoing team developmentAssists in recruitment and selection of staff byperforming duties such as reviewing applications, developing interviewquestions and participating in interviewsParticipates in case planning with participantsand/or healthcare providers to meet the needs of the participants and advocatefor participants by problem solving in areas suchas financial assistance andaccessing community resourcesActs as a liaison with community agencies, andpromotes and encourages community involvement in the programActs as a representative for Supportive Housingsite and CMHA Kelowna with community members impacted by or commenting on theoperations of the housing site, ensuring respectful and productive relationships and communicationBuilds and maintains relationships withcommunity groups and professionals to identify trends and priority healthissues,



promote interest and participation, and support for the programAttends the monthly Community Advisory Committee(CAC) meetings facilitated by the funder and maintains regular and opencommunication with CAC membersFacilitates evictions and all relatedResidential Tenancy Act (RTA) procedures including ArbitrationEnsures compliance with OH&S policies andproceduresProvides crisis intervention in situations suchas medical emergencies and client disputesEnsures Critical Incident Reports and WorkSafeBCIllness & Injury Reports are completed by staff in a timely mannerManages approved budget, monitors and authorizesbudgeted expenditures, and assists with financial reports and paymentReviews and maintains related documentationsuchas quarterly and annual reportsPerformsother related duties as assigned.YOUR STRENGTHS &EXPERIENCE:Diploma in Human/Social Services Field1-2 years of supervisory experienceExperience working in a Supportive Housingenvironment requiredCriminal Record Check clearance in theVulnerable SectorValid Class 5 BC driver's licenseReliable vehicle and the ability to travelbetween facilities and other locations on a frequent basis, as well astransporting program participants within the community on an occasional basisExperience navigating the RTA system consideredan assetAbility to supervise, coach, and resolve staff challengesAbility to maintain consistent professionalboundariesCertificates in First Aid, CPR, Naloxone, MHFA,ASIST, Mandt and Food Safe considered an assetAbility to engage respectfully and develop rapportwith participants, with multiple barriers, through a harm reduction lensAbility to work independently and in cooperationwith team membersUnderstanding of and commitment to working withpeople experiencing mental health concerns and substance useProficient in Microsoft Outlook,



Word and ExcelWorking knowledge of community-based resourceUnderstanding of working with a Trauma InformedlensUnderstanding of Harm Reduction and HousingFirst principlesStrong attention to detailAbility to plan, organize and prioritizeCritical thinking and problem-solving skillsConflict resolution and crisis interventionskillsVerbal and written communication skillsAbility to be regularly exposed to individualswho are struggling with and/or recovering from trauma, drug/alcohol use,homelessness, mental health challenges and/or mental illnessAbility to be regularly exposed to and in directcontact with dust, dirt, germs and human bio-productsWHO IS CMHA KELOWNA &DISTRICT?At CMHA Kelowna & District, we are dedicated to MentalHealth in our community. No matter how old or how young, we provide support forfamilies and individuals through programs that promote positive mental healthand support recovery, while championing the elimination of barriers that canprevent people from thriving. We are a dynamic, innovative and visionaryorganization. We are looking for someone who shares our vision of a mentallyhealthy Kelowna and are passionate about making a difference in our communityby bringing their particular expertise to our organization. To learn more,check out our website at www.Cmhakelowna.OrgCMHA KELOWNA & DISTRICTOFFERS YOU:A competitive annual salary of $66,709.50-75,000Dental, Health & EAP BenefitsWellness Spending AccountRRSP matching programVacation & Personal Health DaysAworkplace culture that fosters learning, transparency, trust and teamworkAs an employer, CMHA Kelowna & District strives tocreate a workplace that respects and values all individuals, minimizes bias,and promotes the equity, diversity, and inclusion of different perspectives andideas. At CMHA Kelowna & District that means welcoming diversity in mentalhealth, race, ethnicity, and culture. It also means diverse abilities, age,religion, sexual orientation, socio-economic status, gender identities,education, marital status, language, and physical self-expression. These valuesare embedded in the work CMHA Kelowna & District does every day.We appreciate and thank all applicants for their interest,however only short-listed candidates and those legally eligible to work inCanada will be contacted.

📌 Supportive Housing Team Lead (Kelowna)
🏢 Canadian Mental Health Association
📍 Kelowna