Shape AdminAdvantage operations from Toronto in a hybrid management position focused on scalable delivery, governance, and prevention. Manulife’s Manager, AdminAdvantage Client Services, strengthens service consistency across varying client portfolios and complexity levels. You will lead senior escalations, coordinate systemic issue resolution, and influence operating models, processes, and tools. The role also develops team capability and embeds improvements across AdminAdvantage Operations. Key Responsibilities:

Act as senior escalation point for complex client issues Lead root cause analysis and preventative solutions Drive workforce planning and resource allocation Influence operating models, processes,



and delivery frameworks Embed improvements and sustain change across teams Requirements:

Extensive leadership experience managing complex service teams Experience overseeing large-scale client implementations preferred Solid project management and business analysis expertise Ability to influence senior cross-functional stakeholders French and English communication skills considered an asset Lead operational governance, systemic resolution, and scalable change while developing teams serving complex AdminAdvantage client portfolios.

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📌 AdminAdvantage Operations Delivery Manager (Toronto)
🏢 Manulife
📍 Toronto