About the roleWe are looking for a Mandarin and/or Cantonese speaking Customer Experience Leader for Personal Insurance at New World Insurance.ResponsibilitiesResponsible for all day‑to‑day team management.Manage the Personal Insurance operations to achieve growth and profitability targets.Implement and monitor objectives concerning commission revenue, policy count, accounts receivable, and book quality and expenses.Communicate, implement, and monitor strategies to ensure goals and objectives are attained.Work with other Personal Insurance Managers and the Regional Leader to maintain quality of services and sales.Collaboratively analyze and resolve quality, customer service, and sales problems to deliver on our Customer Value Proposition.Accountable for overall staffing and leadership of the team, motivating staff to participate in company objectives and keeping front‑line staff informed of changes or current directions.Develop succession planning for key positions.Responsible for general administration of the team, including but not limited to IT, payroll, and human resources changes and management.Provide ongoing coaching, guidance,



and feedback regarding performance and facilitate continuous learning and development of direct reports.Support marketing or advertising initiatives and sales trade shows for the team.Qualification & ExperiencePost‑secondary education.5–8+ years of insurance industry experience with extensive personal lines experience.Minimum 3 years of management experience.CIP or CAIB designation preferred.Knowledge of Brokerage Management services and tools such as EPIC.Strong customer focus and excellent communication and people skills.Demonstrated ability to handle multiple priorities.Strong analytical and organizational skills.Compensation & BenefitsSalary range (35‑hour week): $87,200 – $106,600. Salary is based on experience, skills, qualifications, anticipated contribution, internal equity, and location.Annual bonus target 12% of base salary, with potential payout up to 200% based on personal and company performance.Flexible work arrangements.Multiple benefits supporting physical and mental wellbeing, including a wellness account.Share plan and other savings options.Employee Share Purchase Plan (ESPP) with broker matching.Group RRSP with company matching and DPSP offerings.Equal Prospect EmployerBrokerLink is an equal opportunity employer and is committed to providing an accessible workplace. Accommodations are available upon request for candidates participating in the selection process. BrokerLink embraces diversity and welcomes all candidates eligible to work in Canada.#J-18808-Ljbffr

📌 Leader, Pi Customer Experience - C$87,200 - C$106,600 A Year (Winnipeg)
🏢 New World Insurance
📍 Winnipeg