At Sienna, we empower our team members across Ontario, British Columbia, Saskatchewan and Alberta to help our residents live the life they desire and deserve.

We offer
a number of programs and benefits that support team members' financial, personal and professional needs: A competitive compensation and vacation package Employer Paid Health & Dental Advantages A welcoming culture that values diversity and differing perspectives, experiences and beliefs As a Call Centre Specialist, you'll help connect residents, prospective residents and their families with Sienna's care communities and retirement residences. Through compassionate communication, accurate record-keeping and timely follow-up, you'll help ensure inquiries are handled smoothly while protecting privacy and escalating sensitive or urgent matters appropriately Provide accurate information

about the company
's services, suites, amenities, availability, and general policies. Support prospective residents and families with a compassionate, client-centered approach while protecting privacy and confidentiality. Complete scheduled follow-ups and callbacks within established service standards. Escalate urgent, sensitive, clinical, safety-related, or unresolved matters according to established procedures.



Coordinate with residence teams, sales staff, and other departments to ensure timely responses and smooth handoffs. Maintain current knowledge of residence information, promotions, processes, and approved communication materials. Meet established quality, attendance, productivity, and documentation expectations. Participate in coaching, training, team meetings, and continuous-improvement activities. Asset: Fluency in French Minimum 2 years' experience in a similar role (preferably Customer Service and Call centre experience in a fast-paced, deadline-oriented environment). Available to work remotely with a secure private work space in your home and internet access Available to work flexible schedules including 8am to 11pm during the week and 9am to 10pm on weekends This posting is for an existing position Sienna Senior Living may utilize artificial Intelligence to screen or assess applicants for this position. Sienna Senior Living is committed to employment equity, diversity, and inclusion in the workplace. In accordance with provincial regulations, upon request, support will be provided for accommodations throughout the recruitment, selection, and assessment process.

📌 Work at Home Call Center Agent (Vancouver)
🏢 Sienna Senior Living
📍 Vancouver