Support Sobeys stores and customers through bilingual service, Salesforce Service Cloud, and skilled communication from Mississauga or Stellarton.

As a Store Support Representative, you will manage inquiries from stores and wholesale customers across phone, email, and ticketing channels. You will prioritize cases, coordinate resolutions, and maintain Sobeys’ stores first commitment to quality products and customer service.

Key Responsibilities:

• Manage incoming inquiries through Salesforce Service Cloud and telephone
• Prioritize, triage,
  
  
  
  and assign cases using established guidelines
• Collaborate with teams to resolve issues promptly and effectively
• Document inquiry types and update cases through resolution
• Communicate empathetically while identifying escalations and emerging trends

Requirements:

• Bilingual English and French communication skills are required
• Customer service experience in multi-channel support environments
• Knowledge of Salesforce Service Cloud and SAP
• Organization, problem-solving, multitasking, and deadline management skills
• Experience with modern telephone or ACD systems

Bring bilingual communication, case management, and customer service skills to Sobeys’ Store Support team serving employees across Canada.