Lead customer experience at TD Canada Trust in Thunder Bay, using coaching and operational leadership across Personal and Commercial Banking. Manage 37.5-hour weekly branch operations.

As Manager, Customer Experience, you will mentor frontline employees, support meaningful customer connections, and promote advice-giving strategies. The position combines scheduling, compliance, workflow management, complaint resolution, and branch administration. You will collaborate with One TD partners while developing employee performance and operational excellence.

Key Responsibilities:

- Mentor employees toward exceptional customer interactions and operational excellence
- Maintain schedules, policies, procedures, and conduct guidelines
- Resolve complaints using customer problem resolution guidelines




- Coach advice-giving and customer conversation strategies
- Monitor workflows, assign duties, and improve operational issues

Requirements:

- Undergraduate degree or over three years of relevant experience
- Knowledge of process management, business, and operational functions
- Understanding of banking solutions and concepts
- Proficiency with Microsoft Office and internet applications
- Solid organizational, planning, and time management skills

Bring customer leadership, banking knowledge, and performance coaching expertise to TD Canada Trust in Thunder Bay.

📌 Customer Experience Manager Thunder Bay (Northeastern Ontario)
🏢 TD Bank Group
📍 Northeastern Ontario