Serve guests and lead Front Desk Associates in Calgary’s west-end at Element by Westin Calgary Downtown. Apply hospitality judgment across varied hotel shifts.

This Front Desk Supervisor position supports an all-suite, wellness-focused hotel featuring Wander Café, Bow & Bend, and guest-centered services. You will maintain professional front desk operations, anticipate needs, and protect service and safety standards. Responsibilities include reservations, switchboard communication, guest requests, room availability, payment controls, and associate development.

Key Responsibilities:

- Deliver courteous check-in and checkout service during peak periods
- Answer calls, manage messages, and respond to inquiries
- Monitor availability, restrictions, inventory, and guest preferences




- Maintain front desk, lobby, and back-office presentation
- Open and close shifts and complete cash drops

Requirements:

- Full-service hotel Front Desk background
- Passion for exceptional hospitality and memorable guest experiences
- Coaching, mentoring, and team-support ability
- Opera experience considered an asset
- Adaptable availability for mornings, evenings, weekends, and holidays

Apply your front office experience, guest focus, and team leadership to support dependable hotel service in Calgary’s west end.

📌 Front Desk Supervisor Calgary Hotel
🏢 Concord Hospitality Enterprises
📍 Calgary