Customer service and accurate order entry define this Canplas position, supporting customers through clear communication and dependable data processing.

Reporting to the regional Customer Service Supervisor, the Customer Service Representative serves as Canplas’s first customer contact. Daily work combines order entry, inquiries, account maintenance, and coordination with departments and distribution center staff. The position supports customer accounts across Canada, the United States, and international markets.

Key Responsibilities:

- Process orders and inquiries through email, EDI, telephone, and websites
- Enter orders accurately into the corporate ERP system
- Confirm customer orders through authorized automated systems
- Handle credits, debits, returns, complaints,



quotations, and warranties
- Coordinate delivery updates, backorders, inventory allocation, and shipping

Requirements:

- Minimum high school graduation
- Strong customer service and order desk background
- Excellent written and verbal communication skills
- Proficiency with Outlook, Excel, Word, and ERP systems
- Strong mathematics, organization, prioritization, and problem-solving abilities

Bring exact order processing, customer communication, and ERP data entry skills to Canplas customer service operations.

📌 Customer Service Order Specialist (Canada)
🏢 Canplas Industries
📍 Canada