Use bilingual customer service skills at AGA Benefit Solutions as a Member Service Agent supporting members across wide-ranging weekday shifts. Listen carefully, analyze coverage questions, and provide accurate solutions.This customer service position centers on member calls about group insurance coverage, claims, plan limitations, and related questions. You will support members and professionals, explain available tools, and manage follow-up through phone and email. The work requires English and French fluency, judgment, integrity, and confidentiality.Key Responsibilities:Provide prompt, accurate, respectful, and courteous customer serviceAnswer coverage, claim, payment,



and plan limitation questionsGuide members through online portals and insurer platformsRespond to member emails within 48 business hoursProcess stop payments and route corrections appropriatelyRequirements:At least two years of call centre or customer service experienceGroup insurance experience of at least one year is an assetExcellent written and spoken English and FrenchGood knowledge of Microsoft Office suiteVersatility, autonomy, judgment, integrity, and confidentialityBring bilingual communication, insurance understanding, and careful claim support to AGA Benefit Solutions member service operations.

📌 Bilingual Benefits Customer Service Agent (Vancouver)
🏢 AGA
📍 Vancouver