Customer-focused service coordination drives this Dilawri Service Advisor opportunity at Capilano Audi, with repair tracking, communication, and performance review.

Capilano Audi is seeking a Service Advisor to welcome customers, understand vehicle concerns, and coordinate service from intake through completion. The role calls for automotive experience, excellent customer service, organization, and the ability to communicate technical concerns clearly to technicians. Service Advisors also monitor progress, keep customers informed, review CSI scores, and complete accurate documentation using dealership systems.

Key Responsibilities:

- Welcome customers and conduct detailed vehicle walk-arounds
- Document customer information, concerns, estimates, and completion timelines




- Translate vehicle problems into explicit technician instructions
- Keep customers informed about repair progress
- Review monthly CSI scores and daily performance

Requirements:

- Minimum two years of automotive Service Advisor experience
- Excellent customer service and communication abilities
- Strong organizational and prioritization skills
- Ability to handle customer concerns effectively
- Legally entitled to work in Canada

Bring automotive service experience, customer communication, and organized repair coordination to the Capilano Audi team at Dilawri.

📌 Customer Experience Service Advisor Dilawri (North Vancouver)
🏢 Dilawri Group of Companies
📍 North Vancouver