Job OverviewReporting to the Manager, Employer Experience as an Analyst, you will be part of the Employer Services team, responsible for building strong relationships with employer administrators to guide them through OMERS administration.ResponsibilitiesAct as the first point of contact for employer inquiries, providing clear, accurate information to enable timely completion of administrative duties.Demonstrate excellent judgment and tact when addressing employer concerns, investigating issues thoroughly and ensuring appropriate resolutions.Develop, nurture, and maintain professional relationships with employers through personalized, meaningful interactions.Serve as an ambassador of OMERS, maintaining a professional rapport with all stakeholders.Acquire a solid understanding of related department functions and stay current on regulatory/policy changes, new initiatives, products, and industry trends.Handle all types of calls—from basic inquiries to complex, sensitive issues—de-escalating situations when needed.Document key points of each call and respond to e‑mail inquiries promptly and accurately.Identify and recommend continuous improvement opportunities for processes, communications, and system enhancements based on employer feedback.Collaborate with peers and all areas of Pensions,



sharing information and ensuring objectives are met.Inform management of sensitive client issues and provide immediate feedback.Qualifications and ExperienceMinimum 5 years of experience in pensions, finance, or a contact centre/customer service‑related industry.Conceptual thinker with excellent oral and written communication skills.Positive attitude, robust customer‑service focus, commitment to personal development, and continuous learning.Exceptional attention to detail and ability to work under pressure to meet Employer Experience service levels.Aptitude for technology.Preferred: University degree or college diploma, successful completion of Pension Plan Administration Certificate (PPAC) 1 and 2, or current pursuit thereof.French fluency is an asset.Compensation & BenefitsSalary: $72,000.00 – $108,000.00 per year. Potential eligibility for annual incentive awards under both short‑term and long‑term incentive plans. Group benefits and retirement plans are also available.EEO StatementWe are an equal opportunity employer committed to an inclusive, barrier‑free recruitment and selection process that extends throughout the employee experience.#J-18808-Ljbffr

📌 Employer Experience Analyst - $72,000 - $108,000 A Year (Winnipeg)
🏢 OMERS
📍 Winnipeg