Lead public service operations for the City of Coquitlam, applying customer service leadership and sound decision-making in a regular full-time position.

As Customer Service Supervisor, you will oversee Bylaw Services administrative operations and support clerical staff. The position requires solid verbal and written communication, technical skills, and judgment. You will manage competing priorities, interpret bylaws and policies, and improve procedures with limited supervision.

Key Responsibilities:

- Oversee daily public service counter administrative operations
- Supervise and assist clerical staff across the division
- Prepare reports and handle internal and external inquiries
- Review procedures and identify process efficiencies
- Train staff and monitor customer service standards

Requirements:

- Grade 12 with relevant courses and supervisory experience
- Strong leadership, problem-solving, strategic, and analytical thinking
- Strong verbal, written, and technical skills
- Valid British Columbia Driver's License
- Government experience and Amanda or Tempest experience preferred

Apply customer service leadership, bylaw knowledge, and administrative judgment while supporting Coquitlam’s growing local community.

📌 Bylaw Services Customer Service Supervisor (Coquitlam)
🏢 City of Coquitlam
📍 Coquitlam