Bilingual customer service professionals can support First National clients from its Montreal office while managing high-volume telephone inquiries. Apply English and French communication skills to resolve requests accurately and promptly.

As a Bilingual Customer Relations Agent, you will process client inquiries according to company policy. The position involves calls, written requests, account updates, online services, and privacy protection. Mortgage experience is an asset, while MS Office competency and problem-solving ability support daily work.

Key Responsibilities:

- Answer incoming calls and make outbound calls when necessary
- Handle 50 to 65 calls daily
- Resolve inquiries received by fax, mail, email, or online account




- Process client changes and confirm resolution
- Protect privacy while promoting online services

Requirements:

- English and French bilingualism required for customer interactions
- Post-secondary education or equivalent experience preferred
- MS Office competency and ability to learn systems
- Excellent telephone manner and communication skills
- Problem-solving, critical thinking, and attention to detail

Bring bilingual communication, customer service, and problem-solving skills to First National's Montreal client relations team.

📌 Bilingual Customer Relations Agent (Montreal)
🏢 First National Financial
📍 Montreal