Lead evening shelter operations at The Mustard Seed's Strathcona Shelter in Edmonton, using crisis intervention and conflict resolution skills. This permanent part time role is on-site.The Shelter Team Lead oversees Shelter Support Workers and volunteers while maintaining professional, respectful service. You will make floor decisions, support up to 40 adults, and coordinate shift operations. The work includes person-centered care, emergency response, and accurate reporting.Key Responsibilities:Oversee Shelter Support Workers and volunteers during shelter shiftsProvide crisis intervention and resolve conflicts on the floorMaintain warm, safe, clean spaces for guestsTrain, mentor, and encourage employees and volunteersComplete incident reports, daily reports, and statisticsRequirements:At least one year in a social serving agency or counsellingExperience working with inner-city or marginalized populationsStrong leadership, people, communication, and organizational skillsKnowledge of mental illness and addictionsExperience working with volunteers and shifting prioritiesBring leadership, crisis intervention, and person-centered support skills to evening shelter operations at The Mustard Seed.

📌 Shelter Team Lead Edmonton
🏢 The Mustard Seed
📍 Edmonton