Shape the future of digital transformation at EY as a Business Systems Analyst specializing in Microsoft Dynamics 365 Customer Engagement. Collaborate with stakeholders and drive effective technology solutions in this Toronto-based role.As a Business Systems Analyst at EY, you will leverage your expertise in Microsoft Dynamics 365 CE and the Power Platform. This role requires solid skills in requirements gathering, process mapping, and stakeholder engagement to align business needs with technology solutions while ensuring the delivery of measurable value.



Your impact will be significant as you engage in enterprise initiatives and improve customer interactions across various CRM functions.Key Responsibilities:Lead workshops to gather and document business requirementsTranslate needs into user stories and process flowsOptimize business processes for efficiency and user adoptionSupport User Acceptance Testing and training materials developmentCommunicate project status to stakeholdersRequirements:2+ years' experience as a Business Analyst or similar roleProficient in Dynamics 365 CE and Power PlatformStrong analytical and communication skillsExperience with Agile methodologiesAbility to manage stakeholder relationships effectivelyBring your skills in business analysis, CRM solutions, and process optimization to EY's transformative projects in Toronto.

📌 Microsoft Dynamics 365 Analyst - Toronto
🏢 EY
📍 Toronto