Job Number: JR107596 Job Title: Lead
- UKG Advanced Scheduler Solutions and Workforce Management Union: Union: Job Category: Professional Hospital

Location:
General Site

Job Type
Permanent, Full time Number of Positions: 2 Minimum
- Maximum Hourly Rate: $46.876
- $54.342 Hours: Days Across our three hospitals and eight satellite sites, Scarborough Health Network (SHN) is shaping the future of care. Our many programs and services are designed around the needs of one of Canada’s most vibrant and diverse communities. We are home to North America’s largest nephrology program, as well as the designated cardiac care and spine centre for Scarborough and surrounding communities to the east. We are proud to be a community-affiliated teaching site for the University of Toronto and partner with a number of other universities and colleges, helping to train the next generation of health care professionals. SHN is the recipient of the 2021 Excellence in Diversity and Inclusion Award, from the Canadian College of Health Leaders, for our leading edge work on Communities of Inclusion, Inclusion Calendar, Health Equity Certificate Program and much more. We are also proud to be named Canada’s Most Admired Corporate Cultures for 2023 – 2025 and Greater Toronto's Top Employers for 2026. Learn more at shn.ca

Position Overview

Join our Workforce Management team and make an impact at SHN It’s an exciting time to join SHN’s Workforce Management Team. Workforce Management aims to optimize the productivity of the employees in an organization through effectively forecasting labour requirements and managing the day-to-day operations through optimized scheduling and staffing processes. We are continuing to improve and expand the services provided to the organization,



with a focus on optimizing our Human Capital Management System and related workforce processes. This Lead will play a key role in advancing this work, supporting ongoing enhancements and driving continuous improvement. As a member of the People Services portfolio and reporting to the Manager, Scheduling and Workforce Optimization, this role will lead strategic initiatives to: develop, implement effective scheduling and staffing processes and policies based on best practices and in adherence to the union Collective Agreements; integrate new technologies aligned with current processes; implement the work plan to support organizational change management for centralized staffing and scheduling; and lead the ongoing work of the scheduling and workforce optimization stream beyond the launch of the new Human Capital Management System, which includes both Workday, UKG, and other supporting tools and software. The Lead will ensure workforce planning and scheduling practices deliver an excellent experience for staff and leaders, and ultimately facilitate sustainable, high-quality care for our patients. The successful candidate is a highly motivated leader committed to improving processes, and has a strong understanding of collective agreements and efficient scheduling practices.

Here’s what you’ll get to do

- Be a key player in operations and ongoing improvement as the business lead for scheduling and workforce optimization. This includes, but is not limited to:



Providing advanced-level knowledge of the UKG Dimensions Advanced Scheduler module, specifically as it relates Ontario Healthcare Deep expertise in designing and deploying Time and Attendance, Scheduling, and Absence tracking solutions Deep experience with and preferably certification on UKG Workforce Dimensions Experience with solutions for an hourly, non-exempt, unionized workforce in a manufacturing environment Planning workshops to gather requirements and align to capabilities of UKG Workforce Dimensions Collaborating on building process flows and procedures Experience with the latest UKG time clocks and how data flows into Dimensions Both functional and technical UKG Dimensions capabilities with knowledge on how to design configuration, reports, integrations, workflows, etc. Functional skills are the top priority, however.
- Developing and delivering training on staff scheduling and operating procedures aligned with effective work practices and collective agreements Collaborating with Human Resources and Labour Relations to ensure compliance with and standard interpretation of collective agreements and other policies specific to scheduling Collaborating with leaders to understand their needs and priorities for scheduling services. Gathering requirements and document with agreed process/format Review business and functional documentation Work in close collaboration with external consultants to help resolve gaps and issues. Collaborate with Change Management team on impact analysis, communication strategy and plan. Support the ongoing improvement of the business processes and configuration in Workday and UKG. Be a part of cross-collaboration efforts in both Workday and UKG sustainment,

📌 Lead - UKG Advanced Scheduler Solutions and Workforce Management (Toronto)
🏢 SHN Scarborough Health Network
📍 Toronto