Guide bilingual clients through mortgage changes as a Life Events Specialist with Manulife Bank in a hybrid setting supporting Canadian customers.

This full time specialist role supports clients from initial requests through underwriting decisions and funding. You will explain requirements, validate documentation, organize lending files, and coordinate with Fulfillment, Underwriting, and Operations teams. English and French bilingualism is required.

Key Responsibilities:

- Guide clients through mortgage changes from request through funding
- Review and validate documentation for accuracy and compliance
- Prepare organized files for lending and underwriting review
- Coordinate with internal teams to resolve missing information
- Document client interactions, updates, and decisions in systems

Requirements:

- English and French bilingualism is required
- Two to three years in residential mortgage business preferred
- Strong listening, communication, and interpersonal skills
- Exceptional organization, prioritization, and attention to detail
- Proficient computer and keyboarding skills

Apply mortgage expertise, bilingual communication, and careful file management to client-focused lending changes at Manulife Bank.

📌 Bilingual Mortgage Life Events Specialist (London)
🏢 Manulife/John Hancock
📍 London