Salary:$60,000 CAD to $70,000 CADDescriptionAlign HCM is seeking a SmartCare Client Engagement Partnerto join our growing Customer Success team. This is an excellent chance for someone who enjoys building client relationships, coordinating projects, solving problems, and delivering an exceptional customer experience within the HCM technology space.As the primary point of contact for a portfolio of SmartCare managed services clients, you'll help ensure clients receive timely support, coordinate ongoing service delivery, and maintain strong partnerships throughout their post-go-live journey. You'll work closely with both clients and internal consultants to keep engagements organized, on track, and delivering value.This is an ideal opportunity for someone early in their Customer Success or Client Services career who wants to grow within the HCM consulting industry.What You'll DoCustomer Success & Client Relationship ManagementServe as the primary day-to-day contact for a portfolio of SmartCare clientsBuild trusted relationships with HR, Payroll, and business stakeholdersConduct regular client check-ins to ensure satisfaction and proactively address concernsManage customer inquiries and triage service issues or escalations to the appropriate internal teamsAct as the voice of the customer by communicating client priorities and feedback internallyClient Engagement & Service CoordinationCoordinate ongoing SmartCare service requests between clients and internal consultantsManage client monthly service hours, monitor utilization, and ensure engagements remain within scopeReview and approve consultant time entries related to assigned client engagementsPrioritize work requests and coordinate timely delivery of client needsTrack deliverables, open items, and engagement progress using project coordination toolsOrganize client meetings, prepare agendas, document meeting notes, and follow up on action itemsMonitor engagement health and communicate risks, capacity concerns,



or scope changes to leadershipCustomer CommunicationProvide regular status updates and engagement summaries to clientsCommunicate effectively with both technical and non-technical stakeholdersMaintain accurate documentation of client discussions, decisions, and action itemsIdentify opportunities to improve customer experience and service delivery processesShare customer feedback to help improve SmartCare servicesHelp clients maximize the value of their HCM platform within their managed services agreementRequired Qualifications2+ years of experience in a Customer Success, Client Services, Account Management, Customer Support, HRIS Support, HCM Support, Payroll Support, or similar client-facing roleExperience supporting clients within an HCM, HRIS, Payroll, SaaS, or professional services environmentStrong customer service mindset with the ability to build long-term client relationshipsExcellent verbal and written communication skillsHighly organized with strong attention to detail and the ability to manage multiple clients and priorities simultaneouslyComfortable coordinating work across multiple teams and following up on deliverablesExperience facilitating client meetings and preparing status updatesProficiency using CRM systems, ticketing platforms, project management, or collaboration toolsSelf-motivated with strong problem-solving skills and the ability to work independently in a remote environmentPreferred QualificationsExperience supporting HCM platforms such as UKG, Dayforce, Workday, ADP, UKG Ready, UKG Pro, Oracle HCM, SAP SuccessFactors, or similar solutionsExperience working in a managed services, post-go-live support, customer success, or client support environmentPrevious experience coordinating projects, implementations, or client engagementsExperience managing service hours, resource coordination, or project administrationBachelor's degree in Human Resources, Business Administration, Information Systems,



or a related field (or equivalent experience)Ideal CandidateYou’ll be successful in this role if you:Love working directly with customers and helping them succeedEnjoy staying organized and juggling multiple prioritiesCan build trust and maintain strong client relationshipsThrive in a collaborative, fast‑paced environmentAre looking to grow your career in Customer Success and HCM consultingWhy Align HCM?Impact:Help organizations simplify pay and HR processes for thousands of employees.Growth:Continuous learning opportunities and the chance to deepen your UKG / Dayforce expertise.Flexibility:Remote‑first culture with the tools and support you need to succeed from anywhere.Collaboration:Work with a team of experienced consultants who genuinely enjoy solving problems together.Variety:Every client is different—no two implementations are the same.Align HCM provides professional development, ongoing training, and benefits to our outstanding remote team. Along with an open vacation policy and paid volunteer days, we offer:Base Salary plus Incentive PayGRSP with Employer MatchMedical Plan with Medavie Blue CrossExtended Health CareLife Insurance for you and your familyOnline Doctor ServiceTravel InsuranceSchedule:This position follows US Eastern Time business hours, Monday through Friday.Align HCM is an Equal Opportunity Employer.We celebrate diverse backgrounds and perspectives and foster a culture of inclusion. Employment decisions are made without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical or mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, or any other characteristic that makes our people unique.We believe diversity fuels innovation and creates a workplace where everyone feels valued, respected, and empowered to bring their authentic selves to work. If you’re excited about this role but don’t meet every qualification, we still encourage you to apply.#J-18808-Ljbffr

📌 Smartcare Client Engagement Partner - C$60,000 - C$70,000 A Year - Remote (Winnipeg)
🏢 Align HCM
📍 Winnipeg