Drive enterprise customer success at Certn through strategic initiatives, executive advocacy, and data-informed recommendations in a remote-first company.

The Enterprise Customer Success Manager supports top enterprise customers and complex integrations. You will improve satisfaction, onboarding, retention, and revenue growth while collaborating across departments. The role also includes customer advocacy, performance reporting, industry analysis, and mentorship.

Key Responsibilities:

- Develop customer success strategies improving onboarding, retention, and revenue
- Advocate for customers and address their organisational needs
- Analyse performance metrics and prepare stakeholder reports
- Identify churn factors and track expansion opportunities




- Guide junior team members and support continuous learning

Requirements:

- Executive-level customer advocacy experience within an organisation
- Successful cross-sell and upsell customer growth experience
- Cross-department collaboration supporting business success
- SaaS product experience in the technology industry
- Data analytics or customer success experience is beneficial

Bring enterprise customer advocacy, SaaS experience, retention strategy, and cross-functional collaboration to Certn’s customer portfolio.

📌 Enterprise Customer Success Manager (Edmonton)
🏢 Jaide Health
📍 Edmonton