Why DUCA?

We’re a vibrant, exciting credit union that lives its "profits with a purpose" philosophy in every financial transaction, product, interest rate, and community initiative we offer. Founded in 1954, DUCA has grown from a single branch credit union in Toronto to 19 branches across Southern Ontario with over 85,000 Members we are proud to serve.

We exist to help People, Businesses and Communities Do More, Be More, and Achieve More.

DUCA ( www.duca.com ) is distinguished for the following:

- Positive, un-big bank like service experience delivered through Member-facing staff in branch, on the phone (Member-Connect) and via our Mobile mortgage specialists, Wealth Management advisors and Commercial and Business Banking Account Managers.
- Competitive rates.
- Personalized financial solutions, guidance, and service with the lowest possible fees for both Personal and Business Members.
- Profit sharing among Members.
- Multiple ways to bank—online, mobile app, phone/full-service Member Connect Contact Centre, and, of course, in-branch—DUCA is accessible 24/7
- A community philosophy of “profits with a purpose” culminating in the creation of the DUCA Impact Lab (www.ducaimpactlab.com), a charitable foundation committed to helping the credit challenged and underbanked. This led to DUCA's designation as a B-Corp certified organization, the first ever credit union to receive this global recognition.

A career with DUCA means you’ll find endless opportunities to make a difference with your unique abilities and perspectives. Our people live their purpose while helping others Do more, Be more and Achieve more with their money and their lives. At DUCA,



you’ll be part of a vibrant and collaborative team where you’ll be supported to excel and make an impact, no matter what role you play.

Systems Engineer

DUCA is looking for aSystems Engineer to join our growing team

Job Purpose & Summary

The Systems Engineer will support the build, deployment, maintenance, and monitoring of DUCA’s information technology systems and processes, comprised of physical and cloud hypervisor platforms, virtualized servers and applications, network switches and firewalls, directory services, storage devices, and public cloud SaaS. This role will contribute to a positive, collaborative team setting.

Key Accountabilities & Duties

- Install, upgrade, and manage platforms, tools, and other hardware and software solutions that form the technology infrastructure of the organization – servers & applications, physical & virtualized technology infrastructure, switches, firewalls, storage, network services, directory services, anti-malware, threat protection, and authentication services.
- Assist with the deployment, maintenance and monitoring of infrastructure solutions considering both on premise and public cloud platforms (VMware, AWS, & Azure).
- Ensure deployed solutions integrate efficiently and seamlessly with the broader infrastructure technology stack, also maintaining security, compliance, and resiliency requirements.




- Manage backup and replication operations and assist in implementing processes for data protection, disaster recovery, failover, and high availability.
- Establish & document configuration and operational processes for infrastructure maintenance & troubleshooting, providing skills and process transfer to operational focused roles such as systems administrators.
- Share knowledge and collaborate with team members including engineers, administrators, and IT support analysts.
- Work with 3rd-party vendors to implement recent solutions and support existing infrastructure.
- Provide 3rd Level Support for internal customers and Helpdesk employees, and identify trends and root causes in recurring or significant issues, recommending solutions.
- Perform other IT-related duties as assigned.

Occupational Experience & Education Requirements

- 3+ years experience working as a systems administrator, network administrator, or DevOps engineer
- 5+ years experience working in the information technology field
- Bachelor’s degree in Computer Science or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience
- Experience building and managing server, storage and network technologies in a hybrid cloud, enterprise business environment
- Assets include:
- Microsoft, AWS, VMware, Cisco, Palo Alto, and/or ITIL certifications
- Experience implementing and upholding ITIL process standards including Incidents, Requests, Asset and Change Management
- Experience with VMware VCF components (SDDC manager, vRealize/Aria Suite, NSX-T)
- Experience with Palo Alto (Panorama) administration
- Experience wit

📌 Systems Engineer (Toronto)
🏢 Duca
📍 Toronto