Job Type: Employee. Anticipated Duration in Months (for contracts and temporary assignments): 10. Job Family: Administrative Support. # of Open Positions: 1. Faculty/Service - Department: Student Affairs, Client Relations, Client Services. Night Campus: Main Campus. Union Affiliation: SSUO. Date Posted (YYYY/MM/DD): 2026/11/05. Applications must be received BEFORE (YYYY/MM/DD): 2026/11/16. Hours per week: 35. Salary Grade: SSUO Grade 06. Salary Range: $56,858.00 - $71,822.00.

About Student Affairs :

Student Affairs is at the very heart of the student experience at the University of Ottawa. We recruit the very best future students, support them throughout their university years and leave them well‑prepared for fulfilling careers and future studies. Our team of more than 600 dedicated staff provides the services that keep students happy, well and thriving as they pursue their ambitions. We help them apply and enrol for courses, we oversee 11 residences and an award‑winning Dining Hall, we organize fun events and varsity sports activities, we run an innovative career development and experiential learning program and much more There’s nothing more rewarding than helping future generations reach their full potential at a world‑class university. With our wide variety of career opportunities and career development pathways, we’re sure that you’ll enjoy the experience as much as our students do.

Position purpose:

Performs a variety of administrative and front‑line customer service activities, including the provision of information to University clients on residence and hotel services, off‑campus services and other accommodations, in order to ensure a high quality customer service experience consistent with Housing Services’ (HS) mandate and operational goals.



This includes referring requests for information to the appropriate sectors, maintaining communication with students and other stakeholders, articulating information regarding HS policies and guidelines, and controlling and updating documents, information and records.

About the position:

This position is part of a 24/7 service. The normal work schedules are 8:00 AM to 4:00 PM (Day), 4:00 PM to midnight (Evening) and midnight to 8:00 AM (Overnight) and consist of 5 consecutive days (including Saturday and Sunday). Staff are hired into schedules based on operational needs at the time of hire. Schedules may be modified as operational needs, business volumes, or training requirements evolve. When alternative schedules become available, they will be offered to team members based on seniority. This posting is for the following schedule: midnight to 8 am, Thursday to Monday.

In this role, your responsibilities will include:

- As a front‑line contact for student residents and hotel guests, the incumbent provides a high level of customer service by ensuring prompt and accurate provision of information in person, on the telephone or via email, responding to enquiries directly or forwarding requests to the appropriate service or individual.
- Provides assistance and support to students and guests with regards to accommodation issues,



such as replacement of lost keys; addressing noise complaints, non‑functioning equipment, and room cleanliness; and ensures a quick resolution to the issues consistent with HS’s objective of providing outstanding client service.
- Where appropriate, the incumbent will coordinate efforts with housekeeping and facilities to assist in the resolution of the issues.
- Supplements front line security function by being vigilant of the comings and goings of students and guests.
- Monitors cameras and reports any concerns to the appropriate individual.
- Assumes reception duties for hotel guests, processing the check‑in and check‑out, assisting with luggage holds and responding to various enquiries.
- Will serve in a concierge capacity by providing information about the city and its various attractions.
- Performs additional tasks on an as‑needed basis such as providing information to potential student residents and communicating decisions to the Housing Officer.
- Maintains and updates files and documents related to HS in order to provide timely and accurate information and documentation to stakeholders, and for reporting purposes.
- Manages information requests received by third parties for students or employees, and forwards to appropriate authority.
- Ensures the accurate documenting of issues, complaints and interactions on the appropriate forms to ensure the information can easily be accessed and tracked.
- Supports the Manager, Office and Conventions by performing various administrative duties such as scheduling, taking meeting minutes, training, providing on‑going support, and managing incoming and outgoing mail.
- Performs daily reconciling and balancing functions of the hoteling revenue.

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