Employment Type: Full-time (Long-Term Contract)

Department: Senior Services

Union: Included (CUPE)

Classification: Union (Level 3)

Salary: $29.87/hour

File #: 26-SCY-31 (1 Open)

Posting Date: November 5, 2026

Posting Close: November 16, 2026

Reason for vacancy: Replacement

Position Summary

Reporting to the Manager, Programs and Services, Seniors Services. The Mandarin Outreach Worker uses community development and outreach approach to build relationships within Mandarin-speaking community; support Mandarin-speaking women to deal with domestic violence and other family issues; train leaders and build capacity of community to promote anti-violence work and response to other issues important to the community, such as employment, parenting. The worker would also support cultural awareness within Dixon Hall regarding Mandarin-speaking community; translate appropriate material into Chinese; identify resources and provide support to programs and services within Dixon Hall and other agencies for the Mandarin-speaking community.

Duties and Responsibilities

Planning:

- Plan and implement outreach strategy to the Mandarin speaking community;
- Plan with Mandarin speaking women on supporting women experiencing domestic violence and other family issues;
- Develop needs assessment tool to identify major issues for the Mandarin-speaking community and skills within the community to deal with issues;
- Plan with Dixon Hall staff to raise awareness of Mandarin-speaking community’
- Work with other programs/services at Dixon Hall to address the need of the community, e.g.: employment skill training, income tax service, supporting Mandarin-speaking seniors.

Training:





- Develop and train volunteers within the Mandarin-speaking community on violence prevention and other significant community issues and building community capacity. Working with Dixon Hall staff to develop expertise in responding to issues with cultural sensitivity.
- Community Development and Education:
- Outreach to the Mandarin-speaking community;
- Develop preventive community education strategy on domestic violence
- Work with focus groups to understand community issues and develop programmatic responses;
- Networking with other agencies to identify service gaps and resources for the Mandarin-speaking community;
- Support Mandarin speaking women and families on violence prevention and other issues identified by the community;
- Support resident driven social and cultural activities;
- Develop leadership within the Mandarin-speaking community to respond to its own issues.

Counseling:

- Provide leadership to women’s support groups on issues such as violence, parenting;
- Provide support to members of the Mandarin-speaking community who require assistance, e.g., women who are victims of domestic violence, newcomers who are looking for skill training and employment.
- Offer crisis intervention and referral to other agencies as necessary;




- Collaborate with other social, health, employment, legal professionals in creating networks of support for individuals and groups.

Evaluation:

- Work with the Department Head to complete all necessary reports to funders;
- Identify strengths and challenges of the program;
- Identify opportunities for Dixon Hall and other agencies to develop resources and be more culturally sensitive to the community.

Administration:

- Maintain records of needs assessments;
- Maintain confidential records of support group work and individual clients;
- Track program expenditures and work with Department Head in maintaining the program budget.

Fundraising:

- Assist in developing further resources for programs for the community

Qualifications

- Fluent in both Mandarin and English, written and oral
- Diploma or degree in social services or related field or relevant experience
- Experience and knowledge working with women on domestic violence issues, in group and individual setting;
- Experience or training in crisis counseling and intervention;
- Knowledge of resources for families experiencing domestic violence;
- Experience with individual advocacy and support work;
- Knowledge and understanding of community development and outreach work;
- Experience working with and understanding of newcomer issues with the Mandarin-speaking community, such as employment and skill development. Able to relate well with families in a community setting, working towards fulfilling Dixon Hall’s Mission Statement;
- Experience working with and training volunteers and community peo

📌 Mandarin Outreach Worker, FT (Toronto)
🏢 Dixon Hall
📍 Toronto