Patient communications and telephony define this full time coordinator role at Cadogan Clinic in Chelsea, with one weekly home-working day. Support patients professionally across calls, enquiries, and bookings.

Cadogan Clinic seeks a Patient Communication Coordinator for its Markham Street day hospital. You will manage patient communications, provide service information, and support reception, bookings, and sales administration. The position suits confident communicators with customer service or call centre experience, robust organisation, and attention to detail. Office 365, Word, Teams, Excel, and Pabau are required.

Key Responsibilities:

- Answer incoming calls with professionalism and warmth
- Handle enquiries about products, services, and appointments




- Distribute shared inbox emails promptly and accurately
- Maintain accurate, up-to-date patient records
- Support reception, bookings, and sales administration

Requirements:

- Excellent telephone manner and verbal communication
- Active listening and written communication skills
- Customer service or call centre experience
- Ability to multitask and prioritise effectively
- Commitment to confidentiality and GDPR principles

Bring patient-focused communication, organised administration, and confident telephony skills to Cadogan Clinic's Chelsea team.

📌 Patient Communications Coordinator Chelsea (Markham)
🏢 The Cadogan Clinic
📍 Markham