Work Location: Brossard, Quebec, Canada Hours: 37.5 Line of Business: Personal & Commercial Banking Pay Details: 52,700.00$/$52,700.00 - 74,400.00$/$74,400.00 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.Job DescriptionCUSTOMERAct as a subject matter expert in the branch for both customers and colleagues regarding all products, services, policies, and procedures of TD, especially regarding both personal banking and business banking products/services or policies/proceduresProvide sound advice with every customer interaction, contributing to an exceptional customer experienceUse ability to discover and advise on meeting/exceeding customer needs by asking deeply curious and thoughtful questionsImprove customer financial confidence through ongoing dialogue and by answering questionsEngage in customer outreach (via phone, email, and other means) to discuss portfolio updates and/or additional opportunities which best service the customer's needsProvide total financial reviews and provide appropriate recommendations based on the customer's personal circumstancesEnsure customer issues are resolved in an accurate and efficient manner, escalating issues where necessaryPossess comprehensive knowledge of the local market, competitive offers, and economic trends to support advice recommendationsAssist with maintaining a professional and inviting space in all common areas of the branch, adhering to premises, marketing, and/or regulatory guidelines, paying attention to the office space in which the advisor occupiesSupport the frontline with transactions, as necessaryMay act as a point of escalation and support for the frontline and advice staff, ensuring customer problems are handled appropriately, when requiredSHAREHOLDERContribute to the achievement of business objectives by proactively attracting, acquiring and retaining customers / sales opportunities and referrals, to increase profitability and enable business growthPromote and offer full suite of products, sales, services and banking capabilitiesContribute to business objectives for Operational ExcellenceSupport the timely and accurate completion of business processes and proceduresProtect the interests of the organization – identify and manage risks, and escalate non-standard, high risk transactions / activities as necessaryEnsure documentation that is prepared / completed is accurate and properly reflects client / business intentions and is consistent with relevant rules / regulationsIdentify, suggest and actively participate in process improvement opportunitiesEnsure necessary due diligence to support the accuracy of all transactions / activitiesKeep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impactsMaintain a culture of risk management and control, supported by effective processes in alignment with risk appetiteAssume responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of ConductEMPLOYEE TEAMParticipate fully as a member of the team,



promote team effectiveness and contribute to a positive work environmentSupport the team by continuously developing knowledge in own areaParticipate in personal performance management and development activities, including cross training within own teamKeep others informed and up-to-date about all relevant or useful information related to day-to-day activitiesContribute to a fair, positive and equitable environment that supports a diverse workforceAct as a brand champion for your business area/function and the bank, both internally and/or externallyBREADTH & DEPTHRequires specialized expertise to provide complex transaction/ product feature advice and guidance to customersRequires specialized skills and expertise in a range of products, services, concepts and processes and could be characterized by moderate - high complexity / riskActs as a sales process/product expert to customers and/or internal partnersIdentifies complex problems and formulates the most appropriate solutionActs as a team lead and/or escalation point for complex issues, coordinating the work of others and providing coaching to maintain service, process and product standardsUses insights into how the customer or sales team integrates with other teams to coordinate efforts and resources to achieve shared objectivesHas direct impact on the quality of the duties performed, or services provided, to the sales team and the unit supportedImplements sales and customer service procedures and approaches to complete workRequires tact to exchange ideas and customer information in a concise and logical way; handling of sensitive customer information and resolution of exceptionsGenerally requires specific formal certifications at this level of expertiseGenerally reports to an Assistant Branch Manager or Branch ManagerEXPERIENCE & EDUCATIONHigh School diploma and/or1+ years relevant experienceIFIC or CSCCFSA to be completed upon hirePost-Secondary or Undergraduate degree (in related field) preferredLicensing RequirementsFor roles requiring Mutual Fund licensing, applicable registration requirements with the Canadian Investment Regulatory Organization (CIRO) must be met. Licensing registration is subject to successful completion of required background screening, including criminal and credit checks. Any prior credit delinquencies must be fully resolved for at least six months before licensing can be obtained.Who We AreTD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.Our Total Rewards PackageOur Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being advantages, savings and retirement programs, paid time off, banking benefits and discounts, career development,



and reward and recognition programs. Learn moreAdditional InformationWe're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home. Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.Colleague DevelopmentIf you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. If you're passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact. We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.Training & OnboardingWe will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.Interview ProcessWe'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.AccommodationYour accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.Language Requirement (Quebec only)Maîtrise d'une langue autre que le français pour offrir du soutien ou traiter avec des employés ou des collègues qui ont besoin de services et de soutien dans une langue autre que le français.Our ValuesAt TD we're guided by our purpose to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.Our Commitment to Diversity, Equity, and InclusionAt TD, we're committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We're dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve.Helping to Make an Impact in Communities – TD Ready CommitmentTD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. That's why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of C$1 billion by 2030 in community giving across four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It's our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities. Learn more: Canada | US | Europe & Asia Pacific

📌 Manager, Personal Financial Services - Brossard, Rome (Full-Time, 37.5h/Week)
🏢 TD Bank Group
📍 Brossard