Investigate suspicious transactions for CIBC clients using analytical judgment and bilingual service skills from a primarily remote Montreal work model. Protect clients and reduce fraud losses through timely decisions.

As a Fraud Agent in CIBC’s Fraud Contact Centre, you will investigate credit card and debit card activity. You will analyze banking profiles, transactions, and histories while resolving complex fraud applications, account takeovers, scams, and payment concerns. French and English fluency supports client service in the community.

Key Responsibilities:

- Identify suspected fraudulent activities using risk management policies
- Analyze client profiles, transactions, and banking histories
- Make timely decisions with limited or ambiguous information




- Refer fraud cases to relevant internal areas
- Escalate complex concerns for effective investigation and resolution

Requirements:

- Fluency in French and English for client service
- Critical thinking and sound decision-making skills
- Ability to protect CIBC and client privacy
- Experience with COINS/ECIF, PRM, TSYS, or CRS is an asset
- Secure workspace and wired internet meeting Agent@Home requirements

Apply your fraud analysis, investigation, and bilingual communication skills to protect CIBC clients through service excellence.

📌 Bilingual Fraud Investigation Agent (Montreal)
🏢 Canadian Imperial Bank of Commerce (Canada)
📍 Montreal