MaxMara is a heritage luxury brand rooted in Italian craftsmanship, proudly family owned, and driven by an entrepreneurial spirit. This unique foundation allows us to invest in our people and reward performance meaningfully. As a result, all selling roles benefit from a competitive commission structure designed to recognize excellence, client dedication, and results.THE ROLEClient Experience & Customer ServiceDeliver an elevated, personalized client experience that reflects Bloomingdale's service standards and MaxMara's luxury positioningAct as a trusted style and brand advisor, supporting stylists and stepping in seamlessly in the absence of store managementBuild client confidence through engaging, interactive, and relationship-driven selling experiencesProactively acquire new clients while nurturing and retaining an existing client book, consistently meeting conversion and loyalty goalsResolve client concerns swiftly and professionally, always prioritizing satisfaction and brand integrityAnticipate client needs and exceed expectations without hesitationConsistently achieve or exceed individual and store sales goals, including all KPI targetsMaximize every client interaction to drive long-term loyalty and repeat businessMaintain a polished, positive,



and professional presence while supporting company initiatives and business objectivesTeam & PartnershipFoster a collaborative and inclusive work environment through clear, respectful communication with peers, Management, and Corporate partnersSupport team success by sharing product knowledge, client insights, and best practicesOperations & Business ExcellenceAdhere consistently to all company policies, procedures, and operational standardsDemonstrate working knowledge of POS systems and retail toolsCommunicate store-related issues to the Store Manager when unable to resolve independentlyPerform opening and closing duties as requiredUtilize downtime effectively to support sales floor readiness, client follow-up, and operational needsUphold accountability for safeguarding company assets and minimizing shrinkVisual Standards & Product KnowledgeMaintain a clean, organized, and visually elevated selling workplace aligned with brand standardsEnsure product presentation is consistently on brand and client readyPossess strong, up-to-date knowledge of all product categories to confidently advise clientsWHO YOU AREMinimum 2-4 years of retail experience, luxury retail strongly preferredRTW and/or footwear experience a plusProven success in luxury or high-end retail environmentsStrong interpersonal, organizational, and communication skillsAbility to work independently while thriving in a team-based environmentMax Mara is an Equal Opportunity Employer. M/F/D/V

📌 Client Advisor, Holt Renfrew Yorkdale Mall (Toronto)
🏢 Max Mara Fashion Group
📍 Toronto