Lead clinic IT support for 123Dentist from Head Office in a hybrid arrangement, using ITSM expertise and service-improvement leadership across Canada. The Senior Manager, Clinic IT Services leads Technology Services’ Support function and reports to the VP, Technology Services. You will oversee clinic support, Tier 1 triage, and Tier 2 helpdesk operations. The mandate includes standardizing systems, processes, reporting, automation, and service-improvement disciplines across a distributed clinic network. You will also support corporate ownership of operations while managing MSP performance. Key Responsibilities:

Lead clinic support, triage, and Tier 2 helpdesk nationally Coach direct reports and build career pathways Manage escalations, major incidents,



and stakeholder communication Establish ITSM queues, workflows, knowledge, self-service, and automation Track SLAs, CSAT, ticket volumes, and resolution times Requirements:

8+ years in IT service delivery, service desk, or support Experience leading teams and managing other managers ITSM expertise, including ITIL-aligned service management Microsoft 365, Entra ID, and Intune understanding Experience managing MSPs and transitioning outsourced services Apply clinic IT leadership, ITSM discipline, and data-led improvement to strengthen 123Dentist support across Canada.

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📌 Senior Manager Clinic IT Support (Winnipeg)
🏢 123Dentist
📍 Winnipeg