Join us at Entrust At Entrust, we’re shaping the future of identity centric security solutions. From our comprehensive portfolio of solutions to our flexible, global workplace, we empower careers, foster collaboration, and build solutions that help keep the world moving safely. Entrust's values are a cornerstone of who we are, our future business growth and how our people grow through it. We model our values by demonstrating that Customer Trust Is Earned, moving with purpose because Speed Is Intentional, taking accountability because We Own the Outcome, and building a collaborative culture where One Entrust Wins Together.

Get to Know Us Headquartered in Minnesota, Entrust is an industry leader in identity-centric security solutions, serving over 150 countries with cutting-edge, scalable technologies. But our secret weapon? Our people. It’s the curiosity, dedication, and innovation that drive our success and help us anticipate the future.

Position Description

As a QA Specialist in our Ottawa office, you will help validate the quality, reliability, usability, and security of Entrust software solutions used by government, enterprise, and financial services customers. You will work as part of a cross-functional engineering team to plan, execute, and document testing across web applications, APIs, integrations, cloud and on-premises deployments, and complex customer workflows. This role is hands-on and collaborative, combining structured manual testing, exploratory testing, defect investigation, regression testing, and practical test automation to help deliver secure, dependable products from our Ottawa engineering centre.

Responsibilities

- Plan, design, execute, and maintain functional, regression, integration, exploratory,



and end-to-end test cases for Entrust software products and customer workflows.
- Test web applications, APIs, services, integrations, installers, and supported deployment configurations across cloud and on-premises environments.
- Configure and validate representative test environments, including identity, directory, database, network, browser, operating system, and application dependencies.
- Create, update, and execute automated tests using approved QA automation tools and frameworks where automation provides sustainable release value.
- Investigate, reproduce, document, and track defects with clear steps, logs, screenshots, expected results, actual results, severity, and business impact.
- Collaborate daily with developers, product owners, technical leads, project managers, support, and other QA team members to clarify requirements, acceptance criteria, risks, and release readiness.
- Contribute to sprint planning, story refinement, test estimation, release planning, defect triage, and retrospectives in an Agile development workplace.
- Review requirements, design notes, user stories, and customer scenarios to identify test coverage gaps, edge cases, quality risks, and opportunities for earlier feedback.
- Use approved AI-assisted development and testing tools, including GitHub Copilot where appropriate, to support test-case drafting, automation scripting, documentation,



and regression analysis while validating outputs with sound QA judgment.
- Help improve QA practices, test documentation, reusable test assets, release metrics, and team approaches that increase product quality and reduce manual rework.

Basic Qualifications

- 2+ years of relevant experience in software testing, quality assurance, technical support, IT infrastructure, or a related technical discipline.
- Experience writing and executing test cases for web applications, APIs, services, integrations, or enterprise software workflows.
- Working knowledge of defect tracking and test management tools such as Jira, Azure DevOps, Zephyr, TestRail, or similar systems.
- Ability to analyze requirements, document clear test results, communicate risks, and work effectively with development and product teams.
- Basic scripting, SQL, API testing, or test automation experience using tools or languages such as JavaScript, TypeScript, Java, Python, PowerShell, Selenium, Playwright, Postman, RestAssured, or comparable technologies.
- Experience with Agile/Scrum practices and a clear understanding of the QA role and responsibilities within an Agile development environment.
- Strong written and verbal communication skills, attention to detail, curiosity, and a quality-focused mindset.
- Must have unrestricted work authorization in Canada.

Preferred Qualifications

- BS/BA, college diploma, or equivalent experience in Computer Science, Engineering, Information Technology, Quality Assurance, or a related field.
- Experience testing identity, credential issuance, payments, digital security, mobile, cloud, or enterprise customer-facing solutions.
- Exp

📌 QA Specialist (Ottawa)
🏢 Entrust Security (CA) ULC
📍 Ottawa