Deliver accurate claims information from WCB-Alberta’s Edmonton Claims Contact Centre. Use active listening, sound judgment, and empathy in every customer interaction.

As a permanent, full-time Customer Contact Representative, you will support workers, employers, medical communities, and government partners. You will answer claims-process questions, educate business partners about Workers’ Compensation advantages, and help minimize workplace-injury impacts across Alberta.

Key Responsibilities:

- Assess caller concerns and determine appropriate actions quickly
- Answer WCB inquiries in a busy inbound call centre
- Collect claim information for Adjudication and Case Management teams
- Document pertinent information clearly and concisely




- Release information under ATIA and POPA requirements

Requirements:

- Superior verbal and written communication skills
- Experience serving customers by phone or face to face
- Strong active listening, negotiation, and critical-thinking skills
- Proficient computer and keyboarding skills, including MS Office
- Availability Monday to Friday, 8:00 a.m. to 4:45 p.m.

Bring calm communication, accurate documentation, and sound decision-making to WCB-Alberta’s customer-focused claims service in Edmonton.

📌 Customer Contact Representative Claims Centre (Edmonton)
🏢 WCB Alberta
📍 Edmonton