Lead contact centre technology projects for TELUS using Cisco Webex Contact Center, Cisco UCCX, Avaya and omnichannel solutions across Canada.

As a Senior Technology Consultant on the CCAT team, you will guide engagements from discovery through go-live. You will assess customer requirements, design contact centre solutions, and shape technical proposals with sales teams. The work includes voice, IVR, workforce optimization and analytics.

Key Responsibilities:

- Lead projects from discovery through design, deployment and go-live
- Conduct customer discovery sessions and needs analyses
- Design voice, IVR and omnichannel solutions across platforms
- Write Scope of Work documents and functional specifications
- Mentor team members and explore evolving technology releases

Requirements:

- Seven-plus years designing and deploying contact centre solutions
- Hands-on Cisco contact centre platform experience
- Experience with call flows, configuration and scripting
- Knowledge of telephony, LAN, WAN, SIP and databases
- Fluent French and working English proficiency

Apply your contact centre design, project leadership and platform expertise as a Senior Technology Consultant supporting TELUS customers.

📌 Senior Contact Centre Technology Consultant (Montreal)
🏢 Telus
📍 Montreal