Own Partner Rewards at Manulife in a hybrid Toronto role, using advanced Excel, analytics, and stakeholder management to support Brokers and Advisors.

This Senior Specialist manages the Partner Rewards Program end to end while supporting strategic initiatives. The work spans enrolment, eligibility, fulfilment, reporting, CX insights, business reviews, and product offsites. You will collaborate with Product, Sales, CX, Communications, Distribution, Technology, Operations, and external stakeholders.

Key Responsibilities:

- Administer enrolment, onboarding, membership, eligibility, rewards, and promotions
- Deliver sales tracking, production reporting, and program analytics
- Resolve Partner Rewards inquiries and stakeholder requests
- Coordinate communications, recognition programs, conferences,



and related initiatives
- Maintain systems, processes, documentation, controls, and improvements

Requirements:

- Understand Advisor and Broker distribution within banking
- Demonstrate analytical, problem-solving, planning, and organization skills
- Communicate effectively across stakeholder levels
- Use advanced Excel and PowerPoint for reporting
- Bring three to five years supporting rewards programs

Support Manulife’s Broker and Advisor experience through Partner Rewards administration, actionable insights, executive reporting, and process improvement.

📌 Senior Partner Rewards Specialist (Toronto)
🏢 Manulife Financial
📍 Toronto