Lead audio-visual floor operations as an Event Operations Manager, focusing on customer service, technician workflow, and team leadership. Work occurs in hotel and convention center environments.This Encore manager oversees daily event technology operations and reports to an Operations Director or Director, Event Technology at qualifying locations. The position combines workforce and inventory cost control with client service and staff development. It requires audio-visual knowledge, supervisory experience, and operational judgment.Key Responsibilities:Manage technician workflow and daily floor activitiesSupervise scheduling, timekeeping, and operational staffMaintain equipment sheets, inventory, safety,



and qualityMeet guests and verify equipment setups onsiteReview billing and identify potential client challengesRequirements:High School Diploma required; Bachelor's degree preferredFour-plus years audio-visual and hospitality experienceTwo-plus years supervisory experience or Encore ADOP completionWorking knowledge of live-show audio-visual equipmentComputer hardware, software, Internet, and Microsoft Office proficiencyApply event operations leadership, audio-visual expertise, and customer service focus to support successful Encore productions.

📌 Event Operations Manager Audio Visual (Toronto)
🏢 Encore Global
📍 Toronto