French-speaking QA Automation Tester specializing in Cyara Velocity and contact center testing, with expertise across IVR and customer journeys.

This tester develops and executes automated IVR test cases, scripts, and regression suites. The work covers functional, integration, regression, and end-to-end testing across contact center platforms. It also validates routing flows, agent handoffs, customer interactions, and overall contact center functionality.

Key Responsibilities:

- Develop automated IVR test cases using Cyara Velocity
- Execute automated scripts and regression test suites
- Perform functional, integration, regression, and end-to-end testing
- Validate customer interactions, routing flows, and agent handoffs
- Analyze results and support defect resolution

Requirements:

- Hands-on Cyara Velocity automation testing experience
- Robust IVR and contact center testing knowledge
- Telephony knowledge including SIP, routing, queueing, and transfers
- QA methodology, test management, and defect tracking expertise
- Mandatory French language proficiency

Apply French language skills, Cyara Velocity expertise, and analytical troubleshooting abilities to contact center QA automation testing.

📌 French Cyara Automation Tester (Toronto)
🏢 K&K Global Talent Solutions
📍 Toronto