Job Category: Leadership Hospital

Location:
Newmarket ON

Job Type
Permanent, Full time Number of Positions: 1 Minimum
- Maximum Hourly Rate: $69.20
- $82.26

Why Join Our Team?

A people-first workplace environment that prioritizes belonging, wellness, and psychological safety. Hybrid, virtual, and in-person working environment (where applicable). Progressive health and dental benefit plans. HOOPP pension plan with employer and employee premium sharing. Enhanced wellness initiatives, including virtual fitness classes and on-site gym memberships. If you are ready to embrace this exciting challenge and contribute to the success of Southlake Health, we encourage you to apply and be part of our dedicated team, making a difference in the lives of our employees and the community we serve

About the role

The Patient Care Manager, NICU, Paediatrics and Ambulatory Children's Services, as a member of the Maternal Child Program leadership team at Southlake Regional Health Centre, is accountable for the operational, clinical, quality, financial, people, and strategic leadership of Neonatal Intensive Care, Inpatient Paediatrics, Paediatric Ambulatory Clinics, and associated outpatient and community-facing children's services. The Manager provides leadership and oversight for the delivery of safe, high-quality, evidence-informed, patient
- and family-centred care across inpatient and outpatient settings. The role is responsible for ensuring clinical excellence, operational efficiency, staff engagement, quality improvement, patient flow, fiscal stewardship, risk management, regulatory compliance, interprofessional collaboration, and achievement of organizational priorities. Working in partnership with physician leaders, advanced practice professionals, educators, allied health professionals,



and community partners, the Manager fosters a culture of accountability, innovation, continuous improvement, professional practice, and exceptional patient and family experiences. The Manager is responsible for the coordination and direction of all patient care, staffing, human resource, quality, safety, operational and administrative activities within the assigned program areas, ensuring alignment with organizational strategic priorities, accreditation standards, and provincial best practices.

What you will be doing:

Clinical & Professional Practice Leadership

Provides overall clinical leadership for NICU, Inpatient Paediatrics, Paediatric Ambulatory Clinics, and associated outpatient services. Ensures the delivery of evidence-based, family-centred care that promotes optimal patient outcomes and experiences. Monitors quality indicators, patient outcomes, infection prevention and control standards, patient safety events, and patient experience metrics. Supports the implementation, evaluation, and sustainability of best practices, clinical pathways, standards of care, and quality improvement initiatives. Collaborates with physician leaders, clinical educators, advanced practice nurses, and interprofessional teams to advance clinical excellence. Ensures compliance with professional, legislative, accreditation, and organizational standards. Supports research, scholarship, innovation,



and knowledge translation activities within the program.

Operations & Patient Flow

Accountable for day-to-day operations of inpatient and ambulatory paediatric services. Leads strategies to optimize patient flow, length of stay, capacity management, access to care, clinic utilization, and resource allocation. Oversees scheduling, staffing models, workload management, and operational planning. Collaborates with internal and external partners to support smooth transitions of care across the continuum. Participates in emergency preparedness, surge planning, and business continuity initiatives.

Human Resources & People Leadership

Provides leadership, mentorship, coaching, performance management, and professional development for clinical and non-clinical staff. Fosters a positive, inclusive, respectful, and psychologically protected work environment. Manages recruitment, onboarding, retention, succession planning, attendance support, labour relations, and employee engagement initiatives. Supports staff development through performance reviews, education planning, competency assessment, and leadership development opportunities. Works collaboratively with Human Resources and union partners to address employee relations issues and collective agreement administration.

Quality, Patient Safety & Risk Management

Promotes a culture of safety, accountability, and continuous quality improvement. Investigates and follows up on critical incidents, patient safety events, complaints, and risk issues. Leads quality improvement initiatives and monitors program performance against established indicators and benchmarks. Ensures compliance with Accreditation Canada standards, legislation, health

📌 Clinical Manager, NICU/Paediatrics (Newmarket)
🏢 Southlake Health
📍 Newmarket