Apply analytical judgment to Manulife Bank’s Residential Lending risk oversight program, evaluating sales practices, recorded calls, emails, and monthly scorecards.

As a Senior Specialist, you will support the Residential Lending team through risk analysis, policy interpretation, stakeholder consultation, and quality reviews. Reporting to the Manager, Policy and Risk Management, you will assess compliance with Sales Practices requirements and quality standards. Your findings will help identify trends, control gaps, and potential concerns requiring timely mitigation.

Key Responsibilities:

- Evaluate calls, emails, processes, systems, and sales practices
- Analyze risk trends, control gaps, and performance concerns
- Communicate evidence-based findings and recommendations to management




- Review monthly scorecards and complete defined review volumes
- Identify educational needs and present insights to Sales Enablement

Requirements:

- Five to seven years in risk management or related fields
- RESL underwriting experience and policy interpretation ability
- Solid analytical, critical-thinking, and stakeholder management skills
- Strong Excel and PowerPoint reporting skills
- University degree in risk, finance, business, economics, statistics, or related field

Bring risk analysis, sales practice monitoring, and Residential Lending policy expertise to Manulife Bank’s oversight program.

📌 Senior Risk Oversight Specialist (Toronto)
🏢 Manulife/John Hancock
📍 Toronto