About the roleOur Account Coordinator is responsible for supporting the Sales Managers by providing excellent customer service and administrative support. This role serves as a primary point of contact for customers, ensuring a seamless flow of communication and managing the entire order-to-delivery process. The Account Coordinator will work closely with internal departments, including production, logistics, and quality control, to ensure customer needs are met and all projects are delivered on time and to the highest standard.What you’ll doDevelop and cultivate positive relationships with customers, carriers and colleaguesAnswer customer calls and emails, resolving concerns/queries or redirecting to appropriate department/personReceive and record customer orders in M3, our ERP system with a high degree of accuracyProactively call customers to review inventory and forecastingInitiate/document Non-compliance issues as they arise through client database (CRM system)Make sure information flows to Account Managers regarding their customersShip orders, including the preparation of shipping documentation and selecting a carrierCommunicate proactively with customers and sales about order status, inventory levels, production timelines,



and potential delays.Coordinate with the production team to schedule manufacturing activities and ensure orders are progressing on schedule.Assist Sales staff with inventory reports and managing customer supply needsWhat you’ll bring to the role3 years’ experience in a similar role in a manufacturing environmentHigh school graduate; post Secondary businesscourses preferredExperience in an administrative, customer service, or sales support role, preferably within a manufacturing or B2B environmentGood working knowledge of Core applications within Google WorkspaceFamiliar with CRM (Customer Relationship Management) SoftwareExperience with ERP systems is a significant assetSkilled at communicating with a diverse group of business individuals of all levelsExceptional verbal and written communication skills to interact effectively with clients and internal teamsPrevious experience in shipping via UPS, FTL and LTL an assetFrench language skills would be an assetWhat we offerCompensation Package: $50,000 - $55,000 CAD annually + Profit Share Eligibility3 weeks vacation per yearEmployer Paid Health and Dental Benefits along with Group RRSPPPE reimbursement, including safety bootsCollaborative team environment with a focus on providing a safe working environmentPaid professional developmentAward winning culture recognized by Waterstone Human CapitalMassilly North America, is an equal prospect employer. If you require any accommodation for a disability, we invite you to inform us.#J-18808-Ljbffr

📌 Account Coordinator - C$50,000 - C$55,000 A Year (Winnipeg)
🏢 Massilly North America
📍 Winnipeg