Technical Client Support Specialists at Benevity troubleshoot products, analyze data, and guide clients through reporting and configuration. This is a adaptable hybrid, 12-month term role.

You will support Benevity clients managing workplace giving and social action programs. The work combines client support, account management, analytical thinking, and technical proficiency with Access databases and HTML. You will help clients adopt features, manage programs, and achieve business goals through scalable solutions. Collaboration with Relationship Managers, Project Managers, Goodness Engagement Specialists, and technical teams supports timely resolutions and client success.

Key Responsibilities:

- Troubleshoot product functions and resolve underlying client issues
- Guide reporting, configuration,



and feature adoption
- Coordinate campaigns and analyze client program data
- Support day-to-day management of client programs
- Identify trends and develop scalable support solutions

Requirements:

- Experience in Client Support or Account Management
- Strong communication and analytical skills
- Client-centric, problem-solving approach
- Technical proficiency with Access databases and HTML
- Experience with B2B SaaS or workplace giving valued

Bring technical support, data analysis, and client guidance skills to Benevity’s 12-month term specialist role.

📌 Technical Client Support Specialist (Calgary)
🏢 Benevity
📍 Calgary