Ericsson seeks a Senior RAN Technical Support Engineer in Ottawa, applying hands-on troubleshooting and system expertise to customer solutions. Support is global and cross-functional.

Within RAN Software & Compute Platforms Engineering, this senior professional supports Ericsson RAN products and features in the field. You will collaborate with designers, testers, integrators, solution architects, field troubleshooters, customers, and service organizations. The work includes fault isolation, integrations, deployments, technical taskforces, and supportability improvements across RAN solutions.

Key Responsibilities:

- Provide expert competence on Ericsson RAN products
- Identify faults across RAN field solutions
- Drive integration activities and technical taskforces




- Support in office and remote technical deployments
- Apply AI/ML and automation to improve workflows

Requirements:

- Strong end-to-end hands-on RAN troubleshooting expertise
- Understanding of RAN software systems and Layer 1-3 subsystems
- Bachelor’s degree or higher in a related field
- Analytical problem-solving and customer-first mindset
- Strong English communication skills are an asset

Use RAN troubleshooting, integration, and customer communication skills to support Ericsson solutions from Ottawa.

📌 Senior RAN Technical Support Engineer (Ottawa)
🏢 Ericsson
📍 Ottawa