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Primary Category Page: Staff and Management

Division: Computing and Communication Services

Requisition ID: 3075

Department:Technology Operations
This position is represented by the agreement between the Professional Staff Association and the University of Guelph

General Purpose

Computing and Communications Services (CCS) is the central IT department at the University of Guelph, providing core IT services and technology solutions to the U of G community. CCS has a progressive organizational culture, including a strong learning and development focus, and is committed to its Core Values: Service Culture, Integrity, Individual Leadership, Teamwork, Agility, and Communication.

Reporting to the Manager, Systems Management, the Senior Analyst is responsible for the operation, support, maintenance, and continuous improvement of the University's server and virtualization infrastructure. The role provides senior technical expertise in systems administration, infrastructure modernization, process improvement, documentation, automation, and operational support while contributing to the reliability and sustainability of services supporting the University's academic, research, and administrative missions.

Duties and Responsibilities

- Ensuring the effective operation, maintenance, and continuous improvement of physical and virtual server infrastructure supporting the University's academic, research, and administrative services.
- Administering, maintaining, and supporting enterprise server environments across a variety of operating systems and platforms.
- Leading and contributing to infrastructure-related projects, including lifecycle management, hardware refreshes, service enhancements, migrations,



and modernization activities.
- Developing, documenting, and maintaining operational procedures, technical standards, knowledge base articles, and support documentation to improve service consistency and operational effectiveness.
- Identifying opportunities for process improvement and automation, recommending and implementing solutions that enhance service quality, efficiency, and reliability.
- Monitoring infrastructure performance and capacity, utilizing enterprise management and monitoring tools to proactively identify, troubleshoot, and resolve issues.
- Performing incident, problem, and root cause analysis, and implementing corrective actions to improve service reliability and reduce recurring issues.
- Collaborating with CCS teams, clients, vendors, and support partners to plan, implement, and support infrastructure services and related technologies.
- Providing technical guidance, mentorship, and knowledge sharing to members of the Systems Management team.
- Participating in the evaluation, testing, and implementation of current technologies and service offerings to support evolving business and technical requirements.
- Planning and coordinating infrastructure maintenance activities, including scheduled work outside regular business hours when required.
- Supporting security, backup, disaster recovery,



and operational resiliency initiatives through adherence to established standards, patch management, monitoring, and operational best practices.

Requirements

- Bachelor's degree in Computer Science, Information Technology, or a related field, along with several years of progressively responsible experience in enterprise systems administration and infrastructure operations, or an equivalent combination of education and experience.
- Extensive experience administering and supporting Windows Server and Red Hat Enterprise Linux environments, including patching, troubleshooting, performance tuning, and security hardening.
- Experience supporting and maintaining virtualized infrastructure environments, including VMware vSphere; experience with Proxmox VE is considered an asset.
- Demonstrated understanding of server hardware and associated infrastructure technologies, including enterprise server platforms, hardware management tools, storage systems, and networking fundamentals.
- Experience utilizing monitoring, management, and security tools to maintain service availability, performance, and operational health.
- Experience with systems administration and automation tools, with demonstrated scripting ability using PowerShell, Bash, Python, or similar technologies.
- Experience developing and maintaining technical documentation, operational procedures, standards, and knowledge base content.
- Demonstrated ability to identify opportunities for process improvement and implement changes that enhance operational efficiency, consistency, and service quality.
- Demonstrated analytical, troubleshooting, and problem‑solving skills, including experience performing root cause analys

📌 Sr Analyst, Systems Management (Guelph)
🏢 University of Guelph
📍 Guelph