Job Description

Convergint is currently recruiting for a Bilingual Security Systems Technician
- CCQ to join our team in Ottawa, ON. As a Security Technician, you will be responsible for providing customer and technical support for installed security systems; installing, programming, system start‑up/check‑out, certification, and related customer training on assigned security projects including small to large projects that vary in complexity, servicing and supporting existing customers by responding to service calls, carrying out Customer Support Programs and small projects business. This role is based in Ottawa and involves work in the Gatineau region. Due to the nature of the work and applicable Quebec requirements, candidates must be a member of the CCQ.

Who You Are

You have a passion for providing world‑class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home.

Who We Are

With 20‑years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced‑based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

What you’ll do with “Our Training and Your Experience”

Installs, programs, test, repairs, and services a substantial variety of security systems and equipment.



The colleague is key interface for the provision of technical support and training for the customer and as such is accountable for maximizing customer satisfaction. Assignments are broad in nature and may require a high level of ingenuity and proficiency. Reads blueprints, schematics, manuals, and other specifications to determine installation requirements; interprets manuals, schematics, and wiring diagrams, and repairs equipment, utilizing knowledge of electronics and using advanced test instruments and hand tools. Responds on client sites to a variety of customer service calls, scheduled maintenance calls, and emergency and after‑hours calls on a timely basis; will diagnose, troubleshoot, repair and debug a variety of systems. Uses solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software. Installs projects as necessary. Identifies and resolves problems for service calls including emergency calls; analyzes repair requirements and provides customer with appropriate solutions; completes necessary repairs and replacements as needed; exercises judgment in selecting methods, techniques, and evaluation criteria for obtaining results. Operates systems to demonstrate equipment, commission current systems, analyze performance and identify malfunctions. Writes a variety of non‑routine programs for systems. Consults with supervisor to resolve unusual problems in system operation, maintenance,



and warranty work. Advises supervisor regarding customer satisfaction, product performance, installation techniques and standards as well as suggestions for product improvements. Executes most of the technical aspects of multiple projects with varying timelines and budgets including programming, graphics development, start‑up, certification testing, customer training, close‑out documentation, and on‑going technical support. Identifies potential project risks, communicates to appropriate parties and assists in the development and implementation of strategies to minimize impact and control deviations from estimated costs and project deadlines. Works closely with the Project Manager and/or supervisor and assists in the overall coordination of specific projects; makes recommendations regarding quality of work and potential changes in scope and identifies ways to continuously improve customer satisfaction. Completes accurate and detailed service reports for customer and Convergint to allow for accurate invoicing and job cost tracking. Provides technical support to end users when applicable. Seeks technical guidance from more experienced staff or product vendors when required. Using technical knowledge, skills and experience, may act as mentor for other staff members. May provide guidance to workers in testing, tuning, and adjusting equipment to obtain optimum operating performance. Executes all work in accordance with Provincial, local regulations, general best practices as well as company health and safety policies and procedures.

What You’ll Need

Exceptional customer focus and ability to regularly work under pressure; consistent ability to maintain awareness of, and seek to me

📌 CCQ Security Technician (Ottawa)
🏢 Convergint Tech
📍 Ottawa