Lead regional service transformation with P&L; optimization and change management as a bilingual Senior Regional Service Manager in a hybrid setting.

Canon Canada seeks a Senior Regional Service Manager to execute regional change under the Director of Service. You will guide Field Service Managers and Technicians, align service, sales, and support, and improve operational performance. The role requires bilingual French and English communication.

Key Responsibilities:

- Direct Field Service Managers and Technicians through operational transitions
- Manage regional P&L;, revenue strategies, margins, and cost efficiencies
- Translate enterprise service strategy into regional tactics
- Establish KPIs, evaluate performance, and coach team capabilities




- Resolve complex Tier 3 customer escalations using root-cause analysis

Requirements:

- Bachelor’s degree in Business Administration, or qualifying management experience
- Minimum eight years related experience, including three years managing
- Bilingual French and English communication skills
- Advanced project, process management, and analytical skills
- Intermediate Google Workspace, Salesforce, Workday, and Oracle skills

Apply regional leadership, financial management, and service improvement expertise while advancing Canon Canada’s bilingual hybrid operations.

📌 Senior Regional Service Manager (Montreal)
🏢 Canon Canada
📍 Montreal