Support IPEX customers from Oakville, Ontario, using order management and communication skills in a hybrid role with three onsite days weekly.

As a Customer Service Representative, you will support multiple accounts and work across organizational levels. You will manage inquiries, orders, pricing, delivery requirements, and technical support. The role reports to the Customer Service Manager and requires five years of representative experience.

Key Responsibilities:

- Respond to order, pricing, delivery, and technical inquiries
- Enter, release, and track orders through EDI, fax, and phone
- Resolve delays, service problems, and customer disputes
- Verify account numbers, pricing, terms, and delivery requirements
- Track backorders and coordinate production, purchasing, and distribution responses

Requirements:

- Minimum five years of customer service representative experience
- Excellent Microsoft Office 365, computer, and internet skills
- Robust written and verbal communication skills
- Excellent time management, follow-up, organization, and accuracy
- SAP knowledge or industry experience is an asset

Bring customer service, order coordination, and issue resolution expertise to IPEX’s Oakville customer support team.

📌 Customer Service Representative Oakville
🏢 Ipex
📍 Oakville