Flight Centre - QA Engineer - Toronto, ON

Job no: 533443-A
Brand: Product and Technology
Work type: Full time
Location: Ontario
Categories: Digital and Technology

QA Engineer

Flight Centre Travel Group (FCTG) is one of the world’s largest travel retailers and corporate travel managers. The company, which is headquartered in Brisbane, Australia has company-owned leisure and corporate travel business in 23 countries, spanning Australia, New Zealand, the Americas, Europe, the United Kingdom, South Africa, the United Arab Emirates and Asia. FCTG also operates a global corporate travel management network, which extends to more than 90 countries through company-owned businesses and independent licensees. The company opened its first leisure travel shop in Sydney, Australia in 1982 and listed on the Australian Securities Exchange in 1995. Our purpose is to “open up the world for those who want to see”. Every day, we give people all around the world the chance to experience something really amazing – travel

To learn more about Flight Centre Travel Group please click HERE

About The Opportunity

Join our Digital Workplace team and play a critical role in delivering high-quality solutions that support our global Onboarding and Customer Success teams. As a QA Engineer, you'll work at the intersection of quality, automation, and innovation, helping ensure every release is reliable, scalable, and ready for users around the world. This is a hands‑on opportunity to build automated testing capabilities, reduce manual regression effort, and influence quality practices across platforms including Nintex K2, Microsoft Power Platform, and Salesforce. You'll collaborate closely with Developers, Business Analysts,



and Support teams while leveraging AI‑assisted testing approaches to improve coverage and efficiency.

Key Responsibilities

- Design, build, and execute test plans and test cases across Digital Workplace platforms and applications.
- Develop and maintain reusable automated test frameworks, shared helpers, and data-driven test scenarios.
- Reduce manual regression testing through repeatable, code-based automation practices.
- Utilize AI-assisted tools to generate test scenarios, prepare test data, and create reusable automated tests.
- Review and validate AI-generated outputs against requirements, business rules, and expected outcomes.
- Collaborate with Developers and Business Analysts to translate requirements into effective test coverage.
- Lead QA planning and execution across functional, integration, regression, and deployment testing activities.
- Support UAT readiness, including test data preparation, defect triage, retesting, and release preparation.
- Validate deployments within QA environments, including configuration, integrations, environment variables, and service account verification.
- Design and maintain reusable test data, environment pre-checks, and reset processes that support repeatable testing.
- Integrate automated regression tests and evaluation processes into delivery pipelines where applicable.




- Maintain test execution configurations and ensure results are accessible for investigation and deployment decisions.
- Log, track, prioritize, and manage defects through resolution.
- Validate fixes and provide release-readiness summaries outlining test outcomes, known issues, and residual risk.
- Maintain representative evaluation cases for AI-enabled solutions and assess outcomes against expected behaviors.
- Rerun evaluations following changes to prompts or AI agent functionality and document results.
- Create and maintain test documentation, test cases, known issues logs, and QA artifacts within Notion.
- Monitor quality metrics including defect trends, coverage gaps, test stability, execution efficiency, and AI-related costs.
- Recommend continuous improvements to testing reliability, automation coverage, quality processes, and release confidence.
- Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.

Experience & Qualifications

- Previous experience in a QA Engineer, Test Engineer, or similar software quality assurance role.
- Demonstrated experience designing, building, and maintaining automated testing frameworks.
- Experience creating reusable helpers, automated test scripts, and data-driven testing scenarios.
- Experience with scripting, API, or command-line tools for test data management and validation.
- Exposure to tools such as Playwright, Postman, Power Platform CLI, Dataverse Web API, Salesforce APIs, or similar technologies.
- Experience performing functional, integration, regression, and deployment test

📌 Flight Centre (Toronto)
🏢 Flight Centre Travel Group
📍 Toronto