We're Super Group, the NYSE-listed digital gaming company behind some of the world's leading Sports and iGaming brands, including Betway and Jackpot City. We're a powerhouse built on decades of expertise across 22 countries – and with over 2,800 bright minds, we're changing the game for good. Our mission is to give our customers a superclass entertainment experience.Who we're looking forWe're on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At Super Group, every day is action-packed, and we expect you to bring your A-game. In return, you'll find a supportive environment where your skills can flourish and your career can soar.Why we need youWe're building experiences that wow our customers – and that starts with bold, curious people who want to do work that matters.If you're hungry to grow, excited by impact and ready for a challenge that will supercharge your career, this could be your moment.As our Relationship Manager (Alberta) you will be responsible for the establishment, development, and long‐term value of our High Value Customer (HVC) portfolio across sportsbook and casino products.Operating within a newly regulated and closely scrutinized market, this role plays a critical part in:Safeguarding the business through strong SOW/SOF, affordability, and Responsible Gambling executionDelivering a best-in-class HVC experience that is personalized, compliant, and sustainableGrowing player value responsibly while protecting both the customer and the brand.You will act as a front‐line ambassador for our brands in Alberta, combining hospitality, commercial insight, and regulatory discipline to build trusted, lasting relationships. Your drive and ideas will help us move faster, improve smarter, and stay ahead of the game.What you'll doYou'll take ownership of work that gives us our competitive edge, including:Take full accountability for an assigned portfolio of High Value CustomersAct as the primary point of contact, building trusted, long term relationshipsManage customers across multiple brands and verticals, tailoring engagement accordinglyDeliver personalized hosting and experiences aligned with player preferences and brand guidelinesCommercial & Performance ManagementDrive responsible growth, retention,



and lifetime value within your portfolioReview and assess account performance within the first four weeks and on an ongoing basisMake informed recommendations on HVC upgrades, downgrades, and removalsContribute insights that support the ongoing growth and optimization of the HVC Loyalty programEnsure bonusing and rewards remain effective, compliant, and value drivenResponsible Gambling, SOW & SOFIdentify, document, and assess Source of Wealth, Source of Funds, and affordabilityMonitor and respond to significant losses or behavioral changes with appropriate duty of careExecute Responsible Gambling interventions confidently, professionally, and empatheticallyEscalate risk cases to Compliance, RG, or senior stakeholders when requiredMaintain high‐quality documentation and communication standards to support audits and reviewsAlberta Regulatory ResponsibilityMaintain a strong working knowledge of Alberta specific regulatory requirementsEnsure all HVC engagement, offers, and incentives comply with provincial regulationsSupport regulatory reviews, audits, and information requests when requiredAct as a compliance first representative of the business in all customer interactionsUse CRM tools, dashboards, and reporting to guide contact strategies and decisionsInterpret player data to identify opportunities, risk signals, and emerging trendsCollaborate with Operations, Compliance, Marketing, and Market Development teams to deliver a seamless HVC experienceProvide feedback on player experience, product performance, and local market dynamicsHosting & Brand RepresentationRepresent the company at events, hospitality experiences, and HVC activationsBuild relationships through multiple engagement channels, including phone, digital, and in personTest the product experience personally and stay informed on market and regulatory developmentsMaintain flexibility to support player activity outside standard business hours when required.This list covers your core responsibilities – with plenty of room to stretch, explore and take on new challenges as we grow.What you'll bringYou're someone who brings:Clear, confident communication (written and verbal),



and the ability to breakdown complex ideasA collaborative mindset, working smoothly with cross‐functional teams to hit shared goalsStrong organisational skills and the ability to manage multiple projects without dropping the ballExceptional attention to detail and a commitment to high‐quality workAdaptability – you stay sharp, productive and positive in quick‐moving environmentsProven ability to build, maintain, and grow high value customer relationshipsConfidence in handling sensitive conversations related to risk, affordability, and behaviorProficiency with CRM systems and customer management toolsDesirable skills you've got up your sleeveIt would be great if you also have some of the following skills:In‐depth knowledge of sports betting markets, including odds calculation, betting types and market trendsPrevious experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulationsFamiliarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standardsExperience in developing and executing customer retention strategiesExperience in online sportsbook and casino environmentsExperience developing and executing HVC retention strategiesConfidence working with reports, dashboards, and performance insightsExposure to multi brand or multi jurisdictional HVC programsOur values are non-negotiablesOur culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward.These competencies are:Ownership and accountabilityInitiating actionResilienceTeam orientationIntegrityWhat you'll get backWe invest in your growth and wellbeing, so you can bring your best:Supergrowth is real here. Our learning and development programmes give you the tools, training and opportunities to level up fast.Your progress matters. Our Performance tool ensures you get meaningful feedback to support your development and superdrive your career.Support that has your back. Our Employee Assistance Programme offers resources for you and your family.Health insuranceReady to feel superclass?At Super Group, your experience matters. We're honest, fair, and focused on helping you succeed – and your work will have real impact from day one.

📌 Relationship Manager (Alberta) (Calgary)
🏢 DigiOutsource
📍 Calgary