Guide complainants through CPSBC’s complaints process using subject matter expertise, respectful communication, and accessible guidance in a hybrid model. This full-time permanent position supports clear navigation.

Reporting to the intake manager, the Complaint Navigator works with department managers in Complaints and Practice Investigations. The role supports complainants through each process step while providing expertise and guidance. It focuses on explicit, respectful, and accessible communication throughout the complaints and investigation process.

Key Responsibilities:

- Provide subject matter expertise to complainants
- Support navigation through the CPSBC complaints process
- Explain each step of the complaints and investigations process
- Work closely with department managers

Requirements:

- Ability to provide clear guidance to complainants
- Commitment to respectful communication
- Ability to deliver accessible process support
- Availability for full-time permanent employment

Support complainants with respectful, accessible guidance while navigating CPSBC complaints and practice investigations in a hybrid workplace.

📌 Complaints Process Navigator (Vancouver)
🏢 College of Physicians and Surgeons of British Columbia
📍 Vancouver