Shape Fullscript’s customer experience strategy through AI-first support, journey design, and cross-functional leadership across every touchpoint. Lead a contemporary approach serving practitioners and patients.

As Vice President, Customer Experience, you will report to the Chief Customer Officer and lead strategic and operational transformation. You will translate company strategy into differentiated experiences, build scalable systems and teams, and use customer insights to improve care journeys.

Key Responsibilities:

- Define the holistic customer experience vision across all touchpoints
- Design AI-first, human-enabled support across voice, chat, and email
- Build teams across journey design, support, and customer insights
- Partner with Product, Engineering,



and Operations to eliminate pain points
- Establish operating cadence for experience performance improvement

Requirements:

- 10+ years in customer experience, support, or service leadership
- Experience leading end-to-end customer experience transformation
- Experience scaling AI-driven support and automation
- Strategic thinker who translates vision into execution at scale
- Ability to influence senior leadership and cross-functional change

Lead Fullscript’s customer experience strategy with AI, journey design, operational discipline, and healthcare-focused customer leadership.

📌 Vice President Customer Experience Strategy (Canada)
🏢 Fullscript
📍 Canada