Public sector customer transformation at PwC demands structured problem-solving and service design across complex, regulated environments. Work spans office, home and client sites.

As a Senior Associate, you will support customer consulting projects across health, government, charities and wider public services. Apply journey analysis, operating model design, digital channels and case management to improve access, experience and outcomes. The work requires adaptable delivery across varied sector priorities and stakeholders.

Key Responsibilities:

- Own defined workstreams, timelines and quality with Manager support
- Analyse patient, citizen and service-user journeys
- Develop evidence-based recommendations from service and workforce data
- Design processes,



digital channels and case management solutions
- Facilitate workshops and maintain stakeholder alignment

Requirements:

- Experience contributing to customer-led or service transformation
- Relevant public service or charitable sector experience
- Project deliverable, risk and stakeholder management experience
- Understanding of CRM, workflow, automation and data solutions
- Solid analysis, consulting and communication skills

Apply customer transformation, journey analysis and structured consulting skills across PwC’s public service client portfolio.

📌 Public Sector Customer Transformation Senior Associate (London)
🏢 PwC UK
📍 London