Senior Risk Oversight Specialist roles combine analytical review and policy expertise while supporting Manulife Bank Residential Lending sales practices. Work spans recorded calls, emails, scorecards, and stakeholders.

Reporting to the Manager, Policy and Risk Management, this subject matter expert delivers defined monthly reviews across financial advisor, mortgage broker, and third-party interactions. The position evaluates compliance, identifies trends, and supports timely mitigation with Product and Sales management. It also interprets RESL policies, facilitates issue resolution, and assesses proposed changes.

Key Responsibilities:

- Develop criteria evaluating product knowledge, processes, systems, and sales practices
- Analyze risk trends, control gaps, and performance concerns
- Communicate evidence-based findings and recommendations to management




- Revise oversight tools, action plans, and evaluation processes
- Present educational insights to Sales Enablement teams

Requirements:

- Five to seven years in risk management or related fields
- Residential lending underwriting and policy interpretation experience
- Robust analytical, critical-thinking, and stakeholder management skills
- Strong Excel and PowerPoint reporting skills
- University degree in risk, finance, business, economics, statistics, or related field

Apply risk analysis, RESL policy interpretation, and stakeholder influence to strengthen Manulife Bank sales oversight and quality outcomes.

📌 Senior Risk Oversight Specialist (Toronto)
🏢 Manulife
📍 Toronto