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Job Description
Convergint is looking for a full-time, enthusiastic, results-driven, and forward-thinking Remote Services Technical Support Specialist to join our amazing culture. Under general supervision, the Technical Support Specialist II is responsible for configuring, commissioning, and supporting enterprise access control and video management systems across customer environments. This includes system programming, device integration, troubleshooting controllers and field hardware, and validating system functionality during startup and service activities.
The position requires hands-on experience with physical security platforms such as Lenel OnGuard, Genetec Security Center, CCURE 9000, or similar systems, along with an understanding of door hardware, panels, readers, and field-level devices.
This role serves as a technical interface with customers, supporting live systems, resolving faults, and ensuring system performance aligns with operational requirements. Work includes remote diagnostics, coordination with field technicians, and occasional direct involvement in system commissioning and testing.
Candidates should have practical experience working with physical security systems in a service, project, or field support capacity. General IT experience alone is not sufficient for success in this role.
May provide guidance to less-experienced team members and support standardization of system configurations and support practices.
Who You AreYou have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results.



You want to join an organization with a positive culture that embraces equal opportunity and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results. You are a problem solver with a passion for delivering accurate, high-quality work. You thrive on tackling challenging, large-scale projects and are eager to grow your skills. You are team-oriented and technically skilled.
Who We AreWith 20 years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. Our company is built upon a solid foundation of 10 Values and Beliefs that drive our unmatched culture, making us the #1 global, service-based systems integrator. We take pride in protecting the lives and assets of our customers and their communities with the solutions we provide.
What you’ll do with “Our Training and Your Experience”Installs, programs, tests, repairs, and services physical security systems including access control and video surveillance platforms. Responsible for system configuration, device integration, and support of controllers, readers, cameras, and related field hardware. Acts as a primary technical interface for customers and is accountable for delivering a high level of service and satisfaction. Escalates only the most complex issues when required.
Reads and interprets blueprints, schematics, wiring diagrams, and technical documentation to support installation, maintenance, and repair of physical security systems.



Utilizes standard test equipment and tools to diagnose and resolve issues.
Executes all work in accordance with Provincial, local regulations, general best practices as well as company health and safety policies and procedures.
Commissions and validates system functionality through startup, testing, and performance analysis. Identifies faults, troubleshoots system issues, and implements corrective actions. Performs system programming and configuration as required.
Collaborates with supervisors and technical teams to resolve complex system issues, maintenance challenges, and warranty-related items.
Provides feedback on system performance, installation quality, and customer satisfaction. Recommends improvements to processes, standards, and system design where applicable.
Executes key technical aspects of projects including programming, system startup, testing, certification, customer training, and documentation. Supports ongoing service and maintenance of deployed systems.
Identifies risks related to system performance or project execution and communicates effectively to appropriate stakeholders. Assists in developing and implementing solutions to minimize impact to cost, schedule, and system reliability. Works closely withProject Managers and supervisors to support project coordination and execution. Provides input on quality, scope changes, and opportunities to improve delivery and customer outcomes.
Provides mentorship and technical guidance to less-experienced staff. May support testing, tuning, and system optimization activities.
Acts as “our customer’s best service provider” at all times thereby ensuring Convergint Technologies is the customer’s first choice for service.
Communicates with and works with the other team members consistently to improve

📌 Remote Senior Security Technical Support Specialist (New Brunswick)
🏢 Convergint
📍 New Brunswick