Strengthen insurance controls through operational risk leadership, audit readiness, and practical solutions across Insurance Operations and Distributor Services.

As Operational Risk and Controls Lead, you will partner with operational leaders and risk partners across core insurance processes. The role combines risk assessment, control monitoring, regulatory support, and continuous improvement. Your work will translate risk concepts into solutions that improve customer, operational, and business outcomes.

Key Responsibilities:

- Identify, assess, and manage operational risks with business leaders
- Support risk and control assessments across parent business processes
- Coordinate audit evidence, responses, and corrective action plans
- Evaluate key controls and recommend control workplace improvements




- Analyze trends and drive sustainable remediation for control failures

Requirements:

- Bachelor's degree in business, finance, risk management, or related discipline
- Five to seven years in insurance operations or financial services
- Understanding of insurance servicing, policy administration, claims, and distributor operations
- Experience supporting audits, regulatory reviews, and issue remediation
- Leadership experience coaching and developing employees

Apply operational knowledge, risk management, and control expertise to strengthen Manulife's insurance service environment.

📌 Operational Risk Controls Lead Insurance (London)
🏢 Manulife/John Hancock
📍 London